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Administrator Guide
Learn about Synergis Cloud Link hardware and software.
Integration-specific configuration
Learn how to configure third-party devices to work with your Synergis Cloud Link unit.
Mercury controllers
Configuring Mercury controller settings in the Synergis Appliance Portal
You can configure the settings for your Mercury controllers in the Synergis™ Appliance Portal.
Differences between having Mercury host decision handoff enabled and disabled
Your access control system behaves differently depending on whether the Mercury host decision handoff feature is enabled or disabled.

Release Notes
Learn about the Synergis Cloud Link release.
Hardware Installation Guide
Learn how to install and connect your Synergis Cloud Link appliance.
Administrator Guide
Learn about Synergis Cloud Link hardware and software.
- Preface
- Introduction
- General configuration
  Learn how to configure your Synergis Cloud Link unit.
- Integration-specific configuration
  Learn how to configure third-party devices to work with your Synergis Cloud Link unit.
  - Allegion Schlage wireless locks
  - ASSA ABLOY Aperio-enabled locks
  - ASSA ABLOY IP locks
  - AutoVu SharpV cameras
  - Axis controllers
  - DDS controllers
  - HID VertX sub-panels
  - Mercury controllers
    - Mercury reader settings
      This is a complete list of Mercury reader settings; these settings correspond to specific reader hardware. Most readers in use today work on the Wiegand standard. To use smart cards or to set up Secure OSDP2 readers, refer to the specific readers' tech notes.
    - Preparing to enroll the Mercury controller
      Before you enroll the Mercury controller on the Synergis™ unit, you must assign a static IP address to the controller.
    - Enrolling Mercury controllers on the Synergis unit
      To have the Synergis™ unit communicate with the Mercury controllers connected to it, you must enroll them using Security Center Config Tool.
    - Configuring Mercury controller settings in the Synergis Appliance Portal
      You can configure the settings for your Mercury controllers in the Synergis™ Appliance Portal.
      - Differences between having Mercury host decision handoff enabled and disabled
        Your access control system behaves differently depending on whether the Mercury host decision handoff feature is enabled or disabled.
      - Enabling long credential support on Mercury controllers
        Before you can use credentials of up to 240 bits with your Mercury controllers, you must enable support for long credentials on your Synergis™ Cloud Link unit.
      - Mercury native area control limitations
        The Mercury native area control, which includes interlock, max occupancy, and antipassback, has some limitations.
      - Configuring Mercury Extended grant time REX mode per door
        Before you can enable the Extended grant time REX mode on specific doors, you must create a door custom field in Security Center.
      - Database layouts for Mercury controllers
        Different database layouts are available to select for your Mercury controllers.
      - About configuring PINs with leading zeros for Mercury integrations
        Before configuring PINs with leading zeros for your Mercury integration in the Synergis™ Appliance Portal, learn about the requirements and how the Maximum PIN length and PIN length after adding leading zeros settings affect your PINs.
      - About granting access through facility codes with offline Mercury SIO boards
        Learn about how access decisions are affected when you configure access to only be granted to credentials with specific card formats and facility codes when the SIO board loses connection with the Mercury controller.
      - Configuring offline Mercury SIO boards to grant access through facility codes
        You can configure access to be granted only to credentials with specific card formats and facility codes or with specific raw card formats when the SIO board loses connection with the Mercury controller.
    - Considerations for OSDP reader installation with Mercury
      There are several points to take into consideration before adding OSDP readers to your Mercury controllers.
    - Adding OSDP (Secure Channel) readers to a Mercury controller
      To add an OSDP (Secure Channel) reader to a Mercury LP or MP controller, you must first configure the reader on the controller using Config Tool, and then pair the reader to the controller using the Synergis™ Appliance Portal.
    - Adding MR51e panels to a Mercury controller
      MR51e is a single door PoE panel that must be controlled through a Mercury controller. For the MR51e panel to communicate with the controller, you must set the MR51e panel to use either the Public DHCP (recommended) or the Static IP addressing mode.
    - Setting MR62e to use Static IP addressing mode
      Before you add the Mercury MR62e panel or Mercury controller under the Synergis™ unit, you must assign a static IP address to the unit.
    - Disconnecting MR panels from a Mercury controller
      To disconnect a Mercury MR panel from a Mercury controller that is enrolled in Security Center, you can delete the panel from the controller in Config Tool.
    - About Mercury triggers and procedures
      Mercury triggers and procedures are comparable to event-to-actions in Security Center. You can configure triggers and procedures in the Synergis Appliance Portal to run rules directly on a Mercury controller.
    - Configuring Mercury triggers in the Synergis Appliance Portal
      Configure a trigger to define when a procedure is run.
    - Configuring Mercury procedures in the Synergis Appliance Portal
      You must configure a procedure to define what actions to execute when a trigger event occurs.
    - Disabling Mercury triggers and procedures in the Synergis Appliance Portal
      To prevent a procedure from being run, you can disable the trigger that the procedure is linked to.
  - Allegion Schlage locks through Mercury
  - BEST Wi-Q locks through Mercury
  - SimonsVoss SmartIntego locks through Mercury
  - SALTO SALLIS wireless locks
  - OSDP devices connected to the Synergis Cloud Link RS-485 ports
  - STid readers using the SSCP protocol
- Maintenance and troubleshooting
  Learn how to troubleshoot issues and keep your Synergis Cloud Link unit up to date.
Glossary
Where to find product information
You can find our product documentation in the following locations:
Technical support
Genetec™ Technical Assistance Center (GTAC) is committed to providing its worldwide clientele with the best technical support services available. As a customer of Genetec Inc., you have access to TechDoc Hub, where you can find information and search for answers to your product questions.

Differences between having Mercury host decision handoff enabled and disabled

2024-01-22

Your access control system behaves differently depending on whether the Mercury host decision handoff feature is enabled or disabled.

You can enable or disable Mercury host decision handoff from the Synergis™ Appliance Portal. Navigate to Configuration > Mercury controller settings > Door settings , and then configure the Disable host decision handoff (offline mode) setting. By default, this setting is disabled, meaning that Mercury host decision handoff is enabled, and that the Synergis™ Cloud Link unit makes the access control decisions.

Refer to the following table to know when your access control system behaves differently, depending on whether Mercury host decision handoff is enabled or disabled.


	Host decision handoff enabled (default)	Host decision handoff disabled
Access control decisions made by	Synergis Cloud Link	Mercury controller
Card read to door unlock time	0 to 5¹ seconds	Under 1 second
Deleting a cardholder or credential in Security Center Versions earlier than 5.11.3.5 5.12.0.0	Fast	Up to 1 hour for changes to propagate
Deleting a cardholder or credential in Security Center 5.11.3.6 or later 5.12.1.0 or later	No difference in behavior
Deactivating a cardholder or credential manually or automatically through its expiration date	No difference in behavior
Revoking access by removing a cardholder from a cardholder group or access rule, changing schedules, and so on Note: Revoking access by deleting or deactivating a cardholder not included.	Fast	Up to 1 hour for changes to propagate
Interlock, antipassback, and max occupancy	Supported	The Mercury native area control option must be enabled.

¹ It can take up to 5 seconds, depending on the network conditions.