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Administrator Guide
Learn about Synergis Cloud Link hardware and software.
Integration-specific configuration
Learn how to configure third-party devices to work with your Synergis Cloud Link unit.
ASSA ABLOY IP locks
Configuration overview for ASSA ABLOY IP locks
To configure ASSA ABLOY IP locks to work with a Synergis™ Cloud Link unit, you must first configure the locks with the Lock Configuration Tool (LCT), and then pair the locks to the Synergis Cloud Link unit using the Synergis™ Appliance Portal.

Release Notes
Learn about the Synergis Cloud Link release.
Hardware Installation Guide
Learn how to install and connect your Synergis Cloud Link appliance.
Administrator Guide
Learn about Synergis Cloud Link hardware and software.
- Preface
- Introduction
- General configuration
  Learn how to configure your Synergis Cloud Link unit.
- Integration-specific configuration
  Learn how to configure third-party devices to work with your Synergis Cloud Link unit.
  - Allegion Schlage wireless locks
  - ASSA ABLOY Aperio-enabled locks
  - ASSA ABLOY IP locks
    - Configuration overview for ASSA ABLOY IP locks
      To configure ASSA ABLOY IP locks to work with a Synergis™ Cloud Link unit, you must first configure the locks with the Lock Configuration Tool (LCT), and then pair the locks to the Synergis Cloud Link unit using the Synergis™ Appliance Portal.
    - About radio wake-up events for ASSA ABLOY Wi-Fi locks
      In the Synergis™ Appliance Portal, you can select the events that ASSA ABLOY Wi-Fi locks must immediately report to the Synergis™ Cloud Link unit through Wi-Fi radio by configuring the Wake Up events option on each lock.
    - Configuring radio wake-up events for ASSA ABLOY Wi-Fi locks
      In the Synergis™ Appliance Portal, you can configure individual ASSA ABLOY Wi-Fi locks to contact the controller through Wi-Fi radio on specific wake-up events.
    - Enabling escape and return mode on ASSA ABLOY IP locks with body type 8200 and monitored deadbolt
      To enable the escape and return mode on doors controlled by ASSA ABLOY IP locks, you must create a Boolean custom field in Config Tool and enable it on the doors on which you want to have this feature enabled.
    - Configuring a persona serial number for IN120 and IN220 locks
      Before you can use passage mode on SARGENT and Corbin Russwin Cx IN120 and IN220 locks, they must be configured with a persona serial number.
    - About passage mode for ASSA ABLOY IP locks
      Passage mode is a feature available for all ASSA ABLOY IP locks. This feature allows authorized cardholders to keep locks in the unlocked state by badging on the reader either once or twice, depending on the lock controller or brand. Repeating the process returns the lock to its normal state.
    - Enabling passage mode on ASSA ABLOY IP locks
      To enable passage mode on doors controlled by ASSA ABLOY IP locks, you must create a Boolean custom field in Config Tool for either doors or access rules.
    - Enabling privacy mode on ASSA ABLOY IP locks
      To enable privacy mode on doors controlled by ASSA ABLOY IP locks, you must create a Boolean custom field in Config Tool and enable it on the doors on which you want to have this feature enabled.
    - Enrolling ASSA ABLOY IP locks connected to the Synergis Cloud Link unit
      For the Synergis™ Cloud Link unit to communicate with the ASSA ABLOY IP locks connected to it, you must pair them together in the Synergis™ Appliance Portal using the lock pairing mode.
    - Monitoring the battery status of ASSA ABLOY Wi-Fi locks
      To check the status of the battery on an ASSA ABLOY Wi-Fi lock, you can monitor the Battery fail event on the Synergis™ Cloud Link unit that it’s connected to.
  - AutoVu SharpV cameras
  - Axis controllers
  - DDS controllers
  - HID VertX sub-panels
  - Mercury controllers
  - Allegion Schlage locks through Mercury
  - BEST Wi-Q locks through Mercury
  - SimonsVoss SmartIntego locks through Mercury
  - SALTO SALLIS wireless locks
  - OSDP devices connected to the Synergis Cloud Link RS-485 ports
  - STid readers using the SSCP protocol
- Maintenance and troubleshooting
  Learn how to troubleshoot issues and keep your Synergis Cloud Link unit up to date.
- Additional resources
  Learn about the default ports used by your Synergis Cloud Link unit.
Glossary
Where to find product information
You can find our product documentation in the following locations:
Technical support
Genetec™ Technical Assistance Center (GTAC) is committed to providing its worldwide clientele with the best technical support services available. As a customer of Genetec Inc., you have access to TechDoc Hub, where you can find information and search for answers to your product questions.

Configuration overview for ASSA ABLOY IP locks

2025-07-22

To configure ASSA ABLOY IP locks to work with a Synergis™ Cloud Link unit, you must first configure the locks with the Lock Configuration Tool (LCT), and then pair the locks to the Synergis Cloud Link unit using the Synergis™ Appliance Portal.

The following table summarizes the IP lock configuration process.


Phase	Description	See
1	Ensure that your IP lock firmware is up to date and supported by your version of Synergis™ Softwire.	IP-Enabled Lock Installation Quick Start Guide that came with your lock. Supported ASSA ABLOY IP locks.
2	Configure the IP lock using the LCT. Configure the Host address of the IP lock to be the same as the IP address of the Synergis Cloud Link unit. Configure the communication port of the IP lock that the Synergis Cloud Link unit uses as a listening port when discovering the locks (Default=2571). If encryption is required, set the AES key in the lock profile. You need this key after you pair the IP lock with the Synergis Cloud Link unit.	Network & Lock Configuration Tool User Manual that came with your lock.
3	Establish communication between the Synergis Cloud Link unit and its connected IP locks in the Synergis Appliance Portal.	Enrolling ASSA ABLOY IP locks connected to the Synergis Cloud Link unit.