Enrolling Allegion Schlage AD locks and PIM modules on the Synergis Cloud Link unit

2025-07-16Last updated

Because the Synergis Cloud Link unit doesn’t communicate directly with Allegion Schlage AD locks or PIM400 modules, you must enroll these devices through a Mercury EP, LP, MP, or Honeywell controller, using Config Tool.

Procedure

  1. From the Config Tool homepage, open the Access control task.
  2. Click Roles and units, and then click the Synergis Cloud Link unit.
  3. Click Peripherals, and then click Add an item ().
    Dialog box that opens in Config Tool when you add peripherals to a Synergis Cloud Link unit.
  4. Enter the following information:
    Model
    Model of the controller.
    IP address
    Static IP address assigned to the controller by your IT department.
    Hostname
    Click the blue link to identify the controller by its hostname. This option is only available if you’re running Security Center 5.12.0.0 or later.
    Note:
    When enrolling a Mercury controller with its hostname, you must append the hostname with .local if the controller is not registered to DHCP and DNS on the network.
    Port
    Communication port. The default value is 3001. The port must match the value configured on the Mercury Device Manager web page.
    Channel
    Channel ID corresponding to this controller. The channel ID can be any value 0 - 63, and must be unique within the Synergis Cloud Link unit. After it’s assigned, it must not be changed.
  5. Add the Allegion Schlage devices that are connected to your Mercury controller.
    1. Under the Interfaces list, click Add an item ().
    2. In the dialog box that opens, select the Model (AD-300 or PIM400), the Port, and the Address (0 - 31).
    3. (PIM400 only) In Low, enter the first door number linked to the PIM400, and in Count, enter the number of doors linked to the PIM400.
      All door numbers ranging from Low to Low+Count must correspond to an AD-400 wireless lock.
    4. Click OK.
    5. Repeat as necessary.
  6. (Optional) Click Advanced settings to change the advanced settings.
    The available settings depend on the selected controller model. You can typically change the baud rate of the available serial port, the custom supervised input values, and the power input event configuration.
    Advanced settings dialog box for a Mercury controller in Config Tool.
    Note:
    You can set up to four different custom presets on your Mercury controller's inputs. For users upgrading from earlier Security Center versions who have a custom value configured, that preset is listed as Custom 1 in the AD limit rows list.
  7. Click OK at the bottom of the dialog box.
  8. Click Apply.
    The Mercury controller with all its connected downstream panels and peripheral devices are listed on the Peripherals page.
    Peripherals page of a Mercury controller in Config Tool.
    Adding interface modules to the Synergis Cloud Link unit causes the unit to perform a software restart. During this process, the Synergis Cloud Link unit and all peripherals attached to it are displayed in red.