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Administrator Guide
Learn about Synergis Cloud Link hardware and software.
Integration-specific configuration
Learn how to configure third-party devices to work with your Synergis Cloud Link unit.
Mercury controllers
Adding MR51e panels to a Mercury controller
MR51e is a single door PoE panel that must be controlled through a Mercury controller. For the MR51e panel to communicate with the controller, you must set the MR51e panel to use either the Public DHCP (recommended) or the Static IP addressing mode.

Release Notes
Learn about the Synergis Cloud Link release.
Hardware Installation Guide
Learn how to install and connect your Synergis Cloud Link appliance.
Administrator Guide
Learn about Synergis Cloud Link hardware and software.
- Preface
- Introduction
- General configuration
  Learn how to configure your Synergis Cloud Link unit.
- Integration-specific configuration
  Learn how to configure third-party devices to work with your Synergis Cloud Link unit.
  - Allegion Schlage wireless locks
  - ASSA ABLOY Aperio-enabled locks
  - ASSA ABLOY IP locks
  - AutoVu SharpV cameras
  - Axis controllers
  - DDS controllers
  - HID VertX sub-panels
  - Mercury controllers
    - Mercury reader settings
      This is a complete list of Mercury reader settings; these settings correspond to specific reader hardware. Most readers in use today work on the Wiegand standard. To use smart cards or to set up Secure OSDP2 readers, refer to the specific readers' tech notes.
    - Preparing to enroll the Mercury controller
      Before you enroll the Mercury controller on the Synergis™ Cloud Link unit, you must assign a static IP address to the controller.
    - Enrolling Mercury controllers on the Synergis Cloud Link unit
      To have the Synergis™ Cloud Link unit communicate with the Mercury controllers connected to it, you must enroll them using Security Center Config Tool.
    - Configuring Mercury controller settings in the Synergis Appliance Portal
      You can configure the settings for your Mercury controllers in the Synergis™ Appliance Portal.
    - Considerations for OSDP reader installation with Mercury
      There are several points to take into consideration before adding OSDP readers to your Mercury controllers.
    - Adding OSDP (Secure Channel) readers to a Mercury controller
      To add an OSDP (Secure Channel) reader to a Mercury LP or MP controller, you must first configure the reader on the controller using Config Tool, and then pair the reader to the controller using the Synergis™ Appliance Portal.
    - Adding MR51e panels to a Mercury controller
      MR51e is a single door PoE panel that must be controlled through a Mercury controller. For the MR51e panel to communicate with the controller, you must set the MR51e panel to use either the Public DHCP (recommended) or the Static IP addressing mode.
      - Setting MR51e to use Public DHCP addressing mode
        If your network supports DHCP, it is recommended to set your MR51e panels to use Public DCHP addressing model.
      - Setting MR51e to use Static IP addressing mode
        If your network does not support DHCP, set your MR51e panels to use Static IP addressing model.
    - Setting MR62e to use Static IP addressing mode
      Before you add the Mercury MR62e panel or Mercury controller under the Synergis™ Cloud Link unit, you must assign a static IP address to the unit.
    - Disconnecting MR panels from a Mercury controller
      To disconnect a Mercury MR panel from a Mercury controller that is enrolled in Security Center, you can delete the panel from the controller in Config Tool.
    - About Mercury triggers and procedures
      Mercury triggers and procedures are comparable to event-to-actions in Security Center. You can configure triggers and procedures in the Synergis™ Appliance Portal to run rules directly on a Mercury controller.
    - Configuring Mercury procedures in the Synergis Appliance Portal
      You must configure a procedure to define what actions to execute when a trigger event occurs.
    - Configuring Mercury triggers in the Synergis Appliance Portal
      Configure a trigger to define when a procedure is run.
    - Disabling Mercury triggers and procedures in the Synergis Appliance Portal
      To prevent a procedure from being run, you can disable the trigger that the procedure is linked to.
  - Allegion Schlage locks through Mercury
  - BEST Wi-Q locks through Mercury
  - SimonsVoss SmartIntego locks through Mercury
  - SALTO SALLIS wireless locks
  - OSDP devices connected to the Synergis Cloud Link RS-485 ports
  - STid readers using the SSCP protocol
- Maintenance and troubleshooting
  Learn how to troubleshoot issues and keep your Synergis Cloud Link unit up to date.
- Additional resources
  Learn about the default ports used by your Synergis Cloud Link unit.
Glossary
Where to find product information
You can find our product documentation in the following locations:
Technical support
Genetec™ Technical Assistance Center (GTAC) is committed to providing its worldwide clientele with the best technical support services available. As a customer of Genetec Inc., you have access to TechDoc Hub, where you can find information and search for answers to your product questions.

Adding MR51e panels to a Mercury controller

2025-07-17

MR51e is a single door PoE panel that must be controlled through a Mercury controller. For the MR51e panel to communicate with the controller, you must set the MR51e panel to use either the Public DHCP (recommended) or the Static IP addressing mode.

Before you begin

Make sure of the following:

If not already done, load the MR51e panels with the supported firmware version.
Enroll the Mercury controller on your Synergis™ Cloud Link unit.
If the MR51e panels are using the Static IP addressing mode, download the MSC MR51e Address Configuration Tool from the Mercury website.

What you should know

For Mercury integration through Synergis™ Softwire, you can use the MR51e panel with only two addressing modes: the Public DHCP, and Static IP.

Note:

Reader port 1 on the MR51e panel can support up to two OSDP readers.

Procedure

Do one of the following:
- Set the MR51e panel to use Public DHCP (recommended).
- Set the MR51e panel to use Static IP.
In Config Tool, open the Access control task, and click Roles and units.
Select the Synergis Cloud Link unit, and add the MR51e panels.
For more information, see the steps for adding downstream panels in Enrolling Mercury controllers on the Synergis Cloud Link unit.