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Administrator Guide
Learn about Synergis Cloud Link hardware and software.
Integration-specific configuration
Learn how to configure third-party devices to work with your Synergis Cloud Link unit.
ASSA ABLOY IP locks
Enrolling ASSA ABLOY IP locks connected to the Synergis unit
For the Synergis™ unit to communicate with the ASSA ABLOY IP locks connected to it, you must pair them together in the Synergis™ Appliance Portal using the lock pairing mode.
Testing the connection between ASSA ABLOY IP locks and the Synergis unit
If you have trouble pairing the Synergis™ unit to your IP lock, you can test the connection between the lock and the unit using the Lock Configuration Tool (LCT).

Release Notes
Learn about the Synergis Cloud Link release.
Hardware Installation Guide
Learn how to install and connect your Synergis Cloud Link appliance.
Administrator Guide
Learn about Synergis Cloud Link hardware and software.
- Preface
- Introduction
- General configuration
  Learn how to configure your Synergis Cloud Link unit.
- Integration-specific configuration
  Learn how to configure third-party devices to work with your Synergis Cloud Link unit.
  - Allegion Schlage wireless locks
  - ASSA ABLOY Aperio-enabled locks
  - ASSA ABLOY IP locks
    - Configuration overview for ASSA ABLOY IP locks
      To configure ASSA ABLOY IP locks to work with a Synergis™ unit, you must first configure the locks with the Lock Configuration Tool (LCT), and then pair the locks to the Synergis unit using the Synergis™ Appliance Portal.
    - About the radio wake-up events feature for ASSA ABLOY Wi-Fi locks
      Wakeup events is a configurable feature on all ASSA ABLOY Wi-Fi locks that allows you to select the events that the locks must immediately report to the controller through Wi-Fi radio.
    - Configuring radio wake-up events for ASSA ABLOY Wi-Fi locks
      You can configure individual ASSA ABLOY Wi-Fi locks to contact the controller through Wi-Fi radio on specific wake-up events.
    - Enabling escape and return mode on ASSA ABLOY IP locks with body type 8200 and monitored deadbolt
      To enable the escape and return mode on doors controlled by ASSA ABLOY IP locks, you must create a Boolean custom field named Escape Return for doors, and set it to TRUE on the doors on which you want to have this feature enabled.
    - Configuring a Persona serial number for the IN120 and IN220 locks
      Before you can use passage mode on SARGENT and Corbin Russwin Cx locks IN120 and IN220, they must be configured with a PERSONA serial number.
    - About passage mode for ASSA ABLOY IP locks
      Passage mode is a feature available for all ASSA ABLOY IP locks. This feature allows authorized cardholders to keep locks in the unlocked state by badging on the reader either once or twice, depending on the lock controller or brand. Repeating the process returns the lock to its normal state.
    - Enabling passage mode on ASSA ABLOY IP locks
      To enable passage mode on doors controlled by ASSA ABLOY IP locks, you must create a Boolean custom field named PassageMode for either doors or access rules.
    - Enabling privacy mode on ASSA ABLOY IP locks
      To enable privacy mode from Config Tool on doors controlled by ASSA ABLOY IP locks, you must create a Boolean custom field named Privacy Mode for doors, and set it to TRUE on the doors on which you want to have this feature enabled.
    - Enrolling ASSA ABLOY IP locks connected to the Synergis unit
      For the Synergis™ unit to communicate with the ASSA ABLOY IP locks connected to it, you must pair them together in the Synergis™ Appliance Portal using the lock pairing mode.
      - Testing the connection between ASSA ABLOY IP locks and the Synergis unit
        If you have trouble pairing the Synergis™ unit to your IP lock, you can test the connection between the lock and the unit using the Lock Configuration Tool (LCT).
    - Monitoring the battery status of ASSA ABLOY Wi-Fi locks
      To check the status of the battery on an ASSA ABLOY Wi-Fi lock, you can monitor the Battery fail event on the Synergis™ unit that it’s connected to.
  - AutoVu SharpV cameras
  - Axis controllers
  - DDS controllers
  - HID VertX sub-panels
  - Mercury controllers
  - Allegion Schlage locks through Mercury
  - BEST Wi-Q locks through Mercury
  - SimonsVoss SmartIntego locks through Mercury
  - SALTO SALLIS wireless locks
  - OSDP devices connected to the Synergis Cloud Link RS-485 ports
  - STid readers using the SSCP protocol
- Maintenance and troubleshooting
  Learn how to troubleshoot issues and keep your Synergis Cloud Link unit up to date.
Glossary
Where to find product information
You can find our product documentation in the following locations:
Technical support
Genetec™ Technical Assistance Center (GTAC) is committed to providing its worldwide clientele with the best technical support services available. As a customer of Genetec Inc., you have access to TechDoc Hub, where you can find information and search for answers to your product questions.

Testing the connection between ASSA ABLOY IP locks and the Synergis unit

2024-10-29

If you have trouble pairing the Synergis™ unit to your IP lock, you can test the connection between the lock and the unit using the Lock Configuration Tool (LCT).

Procedure

For PoE locks, refer to the Ping Test command in the LCT.
For Wi-Fi locks, refer to the Verify Connection to Host command in the LCT.