Changing the PIN entry timeout for doors
2024-10-07Last updated
When long PINs are being used, you can change the PIN entry timeout to give cardholders more time to enter their PINs.
What you should know
Note: Changing the
PIN entry timeout setting in Config Tool does not affect
readers in a Mercury integration. The default timeout for Mercury is 10 seconds. Because
of this, when an incorrect PIN is entered on a reader that is set to Card and
PIN, there is a 10 second delay before access is denied if the PIN is shorter than
the configured maximum PIN length.
Procedure
- Connect to Security Center with Config Tool.
- In the Area view task, select the door that requires a longer PIN entry timeout.
- Click the Hardware tab.
-
Beside the Card and PIN reader assigned to the door, click Reader
settings (
).
- In the Reader settings dialog box, select Card and PIN as the Reader mode.
- Set the PIN entry timeout, and then click Save.
- Click Apply.