Changing the PIN entry timeout for doors

2024-10-07Last updated

When long PINs are being used, you can change the PIN entry timeout to give cardholders more time to enter their PINs.

What you should know

The default timeout is 5 seconds.
Note: Changing the PIN entry timeout setting in Config Tool does not affect readers in a Mercury integration. The default timeout for Mercury is 10 seconds. Because of this, when an incorrect PIN is entered on a reader that is set to Card and PIN, there is a 10 second delay before access is denied if the PIN is shorter than the configured maximum PIN length.

Procedure

  1. Connect to Security Center with Config Tool.
  2. In the Area view task, select the door that requires a longer PIN entry timeout.
  3. Click the Hardware tab.
  4. Beside the Card and PIN reader assigned to the door, click Reader settings ().
  5. In the Reader settings dialog box, select Card and PIN as the Reader mode.
  6. Set the PIN entry timeout, and then click Save.
  7. Click Apply.