2025-07-22Last updated
You can re-enroll Allegion Schlage wireless locks from the
Hardware page of the Synergis™ Cloud Link unit in Config
Tool to avoid having to factory reset the ENGAGE Gateway and its locks and use the Allegion
ENGAGE mobile app for the re-enrollment process.
What you should know
- The ENGAGE Gateway must not have been factory reset before re-enrolling it through
Config Tool.
- You can only use the Synergis™ Appliance Portal to enroll the ENGAGE
Gateway for the first time, or to enroll it after it has been factory reset.
Procedure
-
From the Config Tool homepage, open the
Access control task, and click the Roles and
units view.
-
From the entity tree, select the Synergis Cloud Link unit on which you
want to re-enroll the ENGAGE Gateway.
-
Click .
-
Click Add (
), and then enter the following information:
- IP
- The IP address of the ENGAGE Gateway.
- Username
- The username of the ENGAGE Gateway.
- Password
- The password of the ENGAGE Gateway.
- Site key
- The site key that you created using the Genetec™ Allegion Site Configurator when you
first enrolled the ENGAGE Gateway.
Note: You can use the following URL to find the username and password:
https://<Synergis Cloud Link IP>/SchlageIP/Bus/<Gateway
IP>/RevealCredentials, where <Synergis Cloud Link IP> is the IP address of the Synergis Cloud Link unit and <Gateway IP> is the IP
address of the ENGAGE Gateway.
-
Click Apply.
The locks are added on the Peripherals page of the Synergis Cloud Link unit in Config Tool. This might take up to a few minutes.