Re-enrolling Allegion Schlage wireless locks on the Synergis Cloud Link unit

2025-07-22Last updated

You can re-enroll Allegion Schlage wireless locks from the Hardware page of the Synergis™ Cloud Link unit in Config Tool to avoid having to factory reset the ENGAGE Gateway and its locks and use the Allegion ENGAGE mobile app for the re-enrollment process.

Procedure

  1. From the Config Tool homepage, open the Access control task, and click the Roles and units view.
  2. From the entity tree, select the Synergis Cloud Link unit on which you want to re-enroll the ENGAGE Gateway.
  3. Click Hardware > Schlage IP .
  4. Click Add (), and then enter the following information:
    IP
    The IP address of the ENGAGE Gateway.
    Username
    The username of the ENGAGE Gateway.
    Password
    The password of the ENGAGE Gateway.
    Site key
    The site key that you created using the Genetec™ Allegion Site Configurator when you first enrolled the ENGAGE Gateway.
    Note:
    You can use the following URL to find the username and password: https://<Synergis Cloud Link IP>/SchlageIP/Bus/<Gateway IP>/RevealCredentials, where <Synergis Cloud Link IP> is the IP address of the Synergis Cloud Link unit and <Gateway IP> is the IP address of the ENGAGE Gateway.
  5. Click Apply.