Creating the diagnostic service account

2024-07-22Last updated

Creating a service account through the Synergis™ Appliance Portal allows you to give basic diagnostic and troubleshooting access to someone who does not have administrator privileges.

What you should know

The username and default password for the diagnostic service account are both service. You can change the default password immediately after enabling the account or be forced to change it the first time you log on using the account.

Procedure

  1. Log on to the Synergis™ Cloud Link unit as administrator.
  2. Click Configuration > Users .
  3. Click Enable diagnostic service account.
    A dialog box opens, confirming that the service account was enabled.
    Dialog box confirming that the diagnostic service account was enabled in the Synergis Appliance Portal.
  4. Click OK.
  5. Click the service tab, and then change the default password to a strong or very strong password.
    Note: The password must be at least 15 characters long.
    Users page in the Synergis Appliance Portal showing a very strong password entered for the service user.
  6. Click Save.