Viewing peer-to-peer information on the Synergis Cloud Link unit
2024-07-22Last updated
To troubleshoot issues related to units connected as peers to the Synergis™ Cloud Link unit, and verify that the units can all communicate with one another, you can view their status and other information about them from the Synergis™ Appliance Portal.
What you should know
- When the Activate peer-to-peer option is disabled on the Access Manager role's Properties page in Config Tool, the Number of peers connected row and the Peer-to-peer page are not displayed in the Synergis Appliance Portal.
- For two units to be connected as peers, they must belong to the same peer group. Up to 15 units can belong to the same group. For more information, see Enabling peer-to-peer on the Access Manager role.
- For the global antipassback information to remain accurate (which cardholder can enter which area), at least one unit must always be powered on. This information isn’t stored anywhere, which means that if all units are powered off, it’s lost.
- Units that are enrolled under a hosted Access Manager role must use DHCP or DHCP with static IP for peer-to-peer to work. If the units use Static IP, they cannot communicate with one another. You can configure the network settings by going to in the Synergis Appliance Portal.
Procedure
To view the number of peers connected to the
Synergis Cloud Link unit:
To view details about the peers connected to the
Synergis Cloud Link unit:
-
Click a unit to view its product type and MAC address.
Example:
