About the Synergis Cloud Link diagnostic service account

The diagnostic service user has access to fewer features than the administrator does. The following pages in the Synergis™ Appliance Portal are accessible by the service user:

Hardware

View hardware configuration.

Synergis Softwire logging

Configure logging levels and audit log retention.

Network

View the unit hostname, Access Manager settings, and network settings.

Users

Update the password for the service user.

I/O diagnostics

View entities controlled by the unit. Control outputs if output controls are enabled.

For more information, see Disabling output controls.

System status

View the unit and network properties and the user audit.

Download diagnostic logs

Download logs and the encrypted engineering archive to provide to Genetec™ Technical Support.

Note: Audit logs are not available for download for the service user.

Ping diagnostics

Ping interface modules and their downstream interfaces.