Information about your Synergis Cloud Link unit
2026-04-14Last updated
The Unit tab on the System status page of the Synergis™ Appliance Portal shows information about the Synergis™ Cloud Link unit's hardware and firmware.
| Property name | Property value |
|---|---|
| Hostname | Hostname of the Synergis Cloud Link unit. The default hostname is the
letters "SCL" followed by the unit’s MAC address. The MAC address is the
first address on the label sticker on the unit. For example, if the label
says 0010F32CF482, then the default hostname is
SCL0010F32CF482. |
| Hardware type | Genetec Synergis appliance |
| Product type | Synergis Cloud Link G2 |
| Firmware version | The version of the Synergis Cloud Link firmware running on the unit. |
| Synergis Softwire version | The version of Synergis Softwire that is bundled in the Synergis Cloud Link firmware. |
| Upgrade date | The date when the firmware was upgraded to the current version. |
| RAM | The used RAM and the total RAM. |
| Storage | The used storage and the total storage. |
| Internal temperature | The internal temperature of the unit. When the upper or lower
temperature thresholds are crossed, this value turns red and a warning is
shown in the portal notifications. For more information, see Synergis Cloud Link specifications. |
| RTC battery voltage | The RTC battery level in volts. When the lower threshold is crossed, a warning is shown in the portal notifications and in Security Center. |
| Power source | The power source of the unit. |
| Runtime environment | Installed software framework version. |
| Discovery port | The discovery port used by Access Manager roles to communicate with this
Synergis Cloud Link unit. Note:
The IP address of the Access Manager must
also be known to the Synergis unit for any communication to take place
between the two. |
| System uptime | Time elapsed since the hardware was last restarted. |
| Service uptime | Time elapsed since the last software restart. |
| Currently connected Access Manager | IP address of the Access Manager that's managing this unit. |
| Offline log count | Number of logged events not yet synchronized with the Access Manager
role when the unit is offline. Indicates zero when the unit is
online. Note:
These are generic events reported to the Access Manager. Not
to be confused with the Synergis Cloud Link unit's own troubleshooting
logs. |
| Number of configured channels | Number of communication channels that are configured with interface modules attached. The Synergis Cloud Link unit features two types of channels, IP and RS-485. |
| Serial number | The serial number of the unit. |
| Number of peers connected to this unit | Number of Synergis Cloud Link units connected to this unit as peers. |
| Unit time (local) | The local date and time. |
| Unit time (UTC) | The date and time in UTC. |