Resolved issues in Synergis Cloud Link 3.5.0
2026-06-10Last updated
The following issues are resolved in Synergis™ Cloud Link 3.5.0.
| Interface module | Issue | Description |
|---|---|---|
| All | 5249929 | In certain setups, cardholders are granted access when they should be denied access because of an antipassback violation. |
| All | 4999373 | If you restart Synergis™ Softwire right after changing the 802.1X authentication configuration in the Synergis™ Appliance Portal, the changes might not save properly. |
| All | 4857815 | Signed certificates in DER format are rejected when imported into the Synergis Cloud Link unit. |
| All | 4825210 | Upgrading Synergis Cloud Link from version 3.3.x to a later release temporarily makes the Synergis Appliance Portal unavailable until the upgrade completes. |
| All | 3841855 | There is a limit of 64 schedules supported by a downstream controller. |
| Honeywell | 5223155 | Synergis Softwire doesn't detect Honeywell firmware files, even though the files are in the system. |
| Mercury | 5310633 | When the grant time is one second, and there's a time drift between the Mercury controller and Synergis Softwire, the No entry detected event is reported instead of the Access granted event. |
| Mercury | 4824169 | Magstripe readers are not supported. |
| Mercury | 4771815 | When you activate a reader tamper while using two OSDP readers per port, all doors on the same Mercury controller enter a warning state and receive the Interface module tamper state active event. |
| Mercury | 3688310 | The Capabilities report page reports an incorrect number of synced time zones. |
| HID | 4999423 | HID readers with firmware version 10.0.5.x and later can go offline when the Enhanced Tap feature is enabled. |
| Synergis IX | 4385167 | Doors controlled by Synergis™ IX and locked by an armed area unlock after a Synergis Cloud Link unit replacement. |