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Release Notes
Learn about the Synergis Cloud Link release.
Release notes
Limitations in Synergis Cloud Link 3.5.0
Synergis™ Cloud Link 3.5.0 includes the following known limitations.

Release Notes
Learn about the Synergis Cloud Link release.
- Release notes
  - Synergis Cloud Link 3.5.0 release notes
    The Synergis™ Cloud Link is an intelligent, PoE-enabled access control appliance that supports various third-party interface modules over IP and RS-485.
  - What's new in Synergis Cloud Link 3.5.0
    Synergis™ Cloud Link 3.5.0 includes Synergis™ Softwire 12.2.0 and the following enhancements.
  - Documentation for Synergis Cloud Link 3.5.0
    Synergis™ Cloud Link 3.5.0 includes the following documentation.
  - Known issues in Synergis Cloud Link 3.5.0
    Synergis™ Cloud Link 3.5.0 includes the following known issues.
  - Limitations in Synergis Cloud Link 3.5.0
    Synergis™ Cloud Link 3.5.0 includes the following known limitations.
  - Synergis Cloud Link 3.5.0 compatibility
    Synergis™ Cloud Link 3.5.0 is compatible with specific versions of Security Center and other products.
  - Supported upgrades from earlier versions of Synergis Cloud Link firmware
    Synergis™ Cloud Link appliances can be upgraded to Synergis Cloud Link 3.5.0 using the Synergis™ Appliance Portal or the Hardware inventory task in Config Tool.
  - Supported languages in Synergis Cloud Link 3.5.0
    The Synergis™ Appliance Portal is available in the following languages.
  - Supported hardware in Synergis Cloud Link 3.5.0
    Synergis™ Cloud Link 3.5.0 supports a number of industry-leading locks, readers and panels from various manufacturers.
Hardware Installation Guide
Learn how to install and connect your Synergis Cloud Link appliance.
Administrator Guide
Learn about Synergis Cloud Link hardware and software.
Glossary
Where to find product information
You can find our product documentation in the following locations:
Technical support
The Genetec™ Technical Assistance Center (GTAC) provides technical support to customers worldwide. As a Genetec customer, you have access to TechDoc Hub, where you can find documentation and answers to product questions.

Limitations in Synergis Cloud Link 3.5.0

2026-05-08

Synergis™ Cloud Link 3.5.0 includes the following known limitations.


Interface module	Issue	Description
AutoVu SharpV	4824435	If you change the IP address of a SharpV unit from the Hardware tab in the Access control task or from the Synergis Appliance Portal, you must reconfigure the associated doors.