Known issues in Synergis Cloud Link 3.3.2
2026-02-11Last updated
Synergis™ Cloud Link 3.3.2 includes the following known issues.
| Interface module | Issue | First reported in | Description |
|---|---|---|---|
| All | 4999373 | 3.3.2 | If you restart Synergis Softwire right after changing the 802.1X authentication configuration in the Synergis™ Appliance Portal, the changes might not be saved properly. |
| All | 3841855 | 3.3.2 | There is a limit of 64 schedules supported by a downstream controller. |
| HID | 4999423 | 3.3.2 | HID readers with firmware version 10.0.5.x and later can go offline when
the Enhanced Tap feature is enabled. Workaround: Disable the Enhanced Tap
feature on the HID reader. |
| Mercury | 4824169 | 3.3.2 | Magstripe readers are not supported. |
| Mercury | 3688310 | 3.3.2 | The Capabilities report page reports an incorrect number of synced time zones. |
| Synergis IX | 4385167 | 3.3.2 | Doors controlled by Synergis™ IX and locked by an armed area unlock after a
Synergis™ Cloud Link unit replacement. Workaround: Trigger a manual door
sync after completing the initial setup. |