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Release Notes
Learn about the Synergis Cloud Link release.
Release notes
Supported upgrades from earlier versions of Synergis Cloud Link firmware
Synergis™ Cloud Link appliances can be upgraded to Synergis Cloud Link 3.3.0 using the Synergis™ Appliance Portal or the Hardware inventory task in Config Tool.

Release Notes
Learn about the Synergis Cloud Link release.
- Release notes
  - Synergis Cloud Link 3.3.0 release notes
    The Synergis™ Cloud Link is an intelligent, PoE-enabled access control appliance that supports various third-party interface modules over IP and RS-485.
  - What's new in Synergis Cloud Link 3.3.0
    Synergis™ Cloud Link 3.3.0 includes Synergis™ Softwire 12.0.0 and the following enhancements.
  - Documentation for Synergis Cloud Link 3.3.0
    Synergis™ Cloud Link 3.3.0 includes the following documentation.
  - Known issues in Synergis Cloud Link 3.3.0
    There are no known issues specific to Synergis™ Cloud Link 3.3.0.
  - Limitations in Synergis Cloud Link 3.3.0
    There are no known limitations specific to Synergis™ Cloud Link 3.3.0.
  - Synergis Cloud Link 3.3.0 compatibility
    Synergis™ Cloud Link 3.3.0 is compatible with specific versions of Security Center and other products.
  - Supported upgrades from earlier versions of Synergis Cloud Link firmware
    Synergis™ Cloud Link appliances can be upgraded to Synergis Cloud Link 3.3.0 using the Synergis™ Appliance Portal or the Hardware inventory task in Config Tool.
  - Supported languages in Synergis Cloud Link 3.3.0
    The Synergis™ Appliance Portal is available in the following languages.
  - Supported web browsers in Synergis Cloud Link 3.3.0
    It is important to know which web browsers are compatible with the Synergis™ Appliance Portal so that you can enjoy the smoothest experience when working with the system.
  - Supported hardware in Synergis Cloud Link 3.3.0
    Synergis™ Cloud Link 3.3.0 supports a number of industry-leading locks, readers and panels from various manufacturers.
Hardware Installation Guide
Learn how to install and connect your Synergis Cloud Link appliance.
Administrator Guide
Learn about Synergis Cloud Link hardware and software.
Glossary
Where to find product information
You can find our product documentation in the following locations:
Technical support
Genetec™ Technical Assistance Center (GTAC) is committed to providing its worldwide clientele with the best technical support services available. As a customer of Genetec Inc., you have access to TechDoc Hub, where you can find information and search for answers to your product questions.

Supported upgrades from earlier versions of Synergis Cloud Link firmware

2025-04-30

Synergis™ Cloud Link appliances can be upgraded to Synergis Cloud Link 3.3.0 using the Synergis™ Appliance Portal or the Hardware inventory task in Config Tool.

To upgrade to Synergis Cloud Link 3.3.0, you must first upgrade to 3.2.x.

For more information, see Upgrading Synergis Cloud Link firmware and Upgrading access control unit firmware and platform, and interface module firmware.