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Hardware Installation Guide
Learn how to install and connect your Synergis Cloud Link appliance.
Introduction to Synergis Cloud Link
Differences between Synergis Cloud Link appliances
There are two generations of Synergis™ Cloud Link hardware that include different features and run different firmware.

Release Notes
Learn about the Synergis Cloud Link release.
Hardware Installation Guide
Learn how to install and connect your Synergis Cloud Link appliance.
- Preface
- Introduction to Synergis Cloud Link
  - What is Synergis Cloud Link?
    Synergis™ Cloud Link is an intelligent PoE-enabled IoT gateway designed to address the demand for a non-proprietary access control solution.
  - Specifications
    Refer to the technical specifications when planning your Synergis™ Cloud Link appliance installation.
  - Differences between Synergis Cloud Link appliances
    There are two generations of Synergis™ Cloud Link hardware that include different features and run different firmware.
  - LED feedback
    The LEDs on the Synergis™ Cloud Link appliance provide visual feedback on system status and operation.
  - Buzzer feedback
    A buzzer inside the Synergis™ Cloud Link appliance provides audible feedback to communicate system status.
- Mounting and connecting the Synergis Cloud Link
- Synergis Cloud Link 312
- Connecting Mercury interface modules in Synergis Cloud Link
- Additional resources for Synergis Cloud Link
Administrator Guide
Learn about Synergis Cloud Link hardware and software.
Glossary
Where to find product information
You can find our product documentation in the following locations:
Technical support
Genetec™ Technical Assistance Center (GTAC) is committed to providing its worldwide clientele with the best technical support services available. As a customer of Genetec Inc., you have access to TechDoc Hub, where you can find information and search for answers to your product questions.

Differences between Synergis Cloud Link appliances

2024-07-04

There are two generations of Synergis™ Cloud Link hardware that include different features and run different firmware.

Legacy Synergis Cloud Link and Synergis Cloud Link appliances.


Feature	Legacy Synergis Cloud Link	Synergis Cloud Link
Firmware	Synergis™ Softwire	Synergis Cloud Link firmware
DIN rail bracket	Not available	Optional
Feedback buzzer	Not available	Included
Micro SD card	Not available	1 (future use)
USB ports	2	Not available
Inputs	1 supervised/digital 2 digital only	4 supervised/digital
Service ports	1	Not available
DEP.IND. ports	4	Not available
Power consumption	Average 500 mA, max. 875 mA	Average 300 mA, max. 600 mA
Documentation	Synergis Cloud Link Appliance Hardware Installation Guide 3.0 Synergis Softwire documentation	Synergis Cloud Link documentation Synergis Softwire Integration Guide Note: For information on which version of Synergis Softwire applies to your Synergis Cloud Link firmware, see Product compatibility for access control (Synergis).